Terms and Conditions
Welcome to The Ceiling Co. These Terms and Conditions govern your use of our website and purchases from our online store. References to “The Ceiling Co.”, “we”, “us” and “our” mean The Ceiling Co (Pty) Ltd, trading as The Ceiling Co.
Please read these terms before placing an order. They apply alongside our Collection Policy, Returns and Refunds Policy, and Privacy Policy.
1. Using Our Website
You must be legally able to enter into a binding agreement, or have the assistance of a parent or legal guardian, to place an order.
You agree to provide accurate information and to use our website lawfully. You may not interfere with its operation, attempt to gain unauthorised access, submit fraudulent orders or upload harmful content.
2. Product Information
We aim to provide accurate descriptions, photographs, measurements and prices for our products.
Colours and finishes may appear differently depending on your screen settings and lighting. Where relevant, natural materials may also vary in grain, texture or shade. These variations do not affect your right to receive products that meet their description and applicable quality standards.
Please review the product specifications, dimensions and any installation requirements before purchasing.
Our ceiling calculator provides an estimate. Please check your measurements and allow for cuts, wastage and accessories before ordering.
3. Orders and Availability
All orders are subject to stock availability and payment verification.
An initial order confirmation acknowledges receipt of your order. Your order is accepted when we send your ready-to-collect confirmation, unless we expressly confirm acceptance earlier.
If we cannot fulfil your order, we will contact you and refund any payment received for the unavailable items. We will not substitute a product without your agreement.
4. Prices and Payments
Prices are shown in South African rand (ZAR). Your quote total includes applicable VAT and any other charges, which will be shown on your quote before you pay.
Full payment by EFT is required before collection. We will send you your quote with our banking details. We do not accept cash.
Prices and promotions may change from time to time. Such changes will not alter the price of an order we have already accepted.
If we discover a pricing or product-information error affecting your order, we will contact you to explain the issue and any available options. Any correction or cancellation will be handled in accordance with applicable law, and payments for cancelled orders will be refunded.
5. Collection
Collection from our Robertville premises is free of charge. Delivery within Gauteng can be arranged at an additional cost, which we quote before you pay. We do not deliver outside Gauteng.
Collection address: Building C, 1008 Katrol Avenue, Robertville Ext. 10, Roodepoort, 1709.
Collection hours are Monday to Friday, 08:00–16:30. We are closed on weekends and public holidays.
Orders are prepared within two working hours after payment confirmation. Only time during our collection hours counts towards preparation.
We will send you a WhatsApp message when your order is ready. Please wait for this message before travelling to collect.
Bring your order details and arrange suitable transport for your products. Please let us know if someone else will collect on your behalf.
Further details are available in our Collection Policy.
6. Cancellations, Returns and Refunds
If you wish to cancel or change an order, contact us as soon as possible. Once an order has been collected, we may need to handle your request through the returns process.
We do not offer additional returns for changes of mind, over-ordering or leftover materials, except where required by law.
Returns and refunds are handled under our Returns and Refunds Policy and applicable South African law. Any statutory cooling-off rights for qualifying online purchases remain available, subject to the exceptions and conditions set out in law. Nothing in these terms or our other policies limits your rights in relation to defective, unsafe, incorrectly supplied or misdescribed goods.
7. Damaged or Missing Items
Please inspect your order when you collect it. Check the products, quantities and visible condition with our team before leaving.
If you notice damage, missing items or another problem later, contact us as soon as possible with your order number and, where helpful, photographs.
Prompt reporting helps us investigate and resolve the issue. Inspecting or signing for your order at collection does not remove or shorten your legal consumer rights.
8. Product Use and Installation
Please check panels before removing the protective film, cutting or installing them. Keep the packaging and film intact where possible if you may need to return them. Our Returns and Refunds Policy explains how this applies to returns.
Please follow any care, handling and installation instructions supplied with your products. Where specialist installation is needed, use a suitably qualified installer.
We are not responsible for damage to the extent that it is caused by misuse, incorrect installation, unauthorised alterations or failure to follow reasonable product instructions. This does not exclude responsibility for defective products, incorrect instructions supplied by us or any liability that cannot lawfully be excluded.
9. Intellectual Property
The website’s branding, text, photographs, graphics and designs belong to The Ceiling Co. or are used with permission.
You may browse and use this material for personal shopping purposes. You may not reproduce, distribute or commercially use it without the relevant rights holder’s permission, except where permitted by law.
10. Privacy
Our Privacy Policy explains how we collect, use, store and share personal information when you browse our website, contact us or place an order.
Please review it for information about your privacy rights and how to contact us with a privacy-related request.
11. Third-Party Links and Services
Our website may contain links to external websites or use third-party services, including WhatsApp for customer communications.
External websites have their own terms and privacy practices. We are not responsible for their independent content or conduct, but remain responsible for our own obligations to you.
12. Website Availability and Responsibility
We take reasonable steps to keep our website accurate, secure and available, but occasional errors, interruptions or maintenance may occur.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for gross negligence, fraud or a breach of statutory consumer rights.
13. Changes to These Terms
We may update these terms from time to time. The latest version will appear on this page with its effective date.
The terms in effect when you place an order will continue to apply to that order, unless a change is required by law or agreed with you.
14. Governing Law and Complaints
These terms are governed by the laws of South Africa.
If you have a concern about an order or our service, please contact us using the details below so we can work towards a resolution. This does not prevent you from approaching a relevant ombud, regulator or court.
15. Business and Contact Details
Trading name: The Ceiling Co.
Legal business name: The Ceiling Co (Pty) Ltd
Company registration number: 2015/338923/07
VAT number: 4870289743
Business and collection address: Building C, 1008 Katrol Avenue, Robertville Ext. 10, Roodepoort, 1709
Email: howzit@ceilingco.co.za
WhatsApp: 063 629 6879
Website: www.ceilingco.co.za
Address for legal notices: Building C, 1008 Katrol Avenue, Robertville Ext. 10, Roodepoort, 1709