Privacy Policy
The Ceiling Co (Pty) Ltd, trading as The Ceiling Co., respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains what information we collect, how we use it and how we protect it when you visit www.ceilingco.co.za, place an order, collect products or communicate with us. The Ceiling Co (Pty) Ltd is responsible for how we use your personal information.
Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name and surname
- Email address and contact number
- Billing address and invoice details
- Order and transaction information
- Messages you send to us
- The name of someone you authorise to collect your order
- Website usage information, including IP address, device and browser details
We receive this information from you, someone you authorise to act for you, our website and payment confirmations from our bank.
Payments are made by EFT. We receive the transaction information needed to confirm payment and handle orders or refunds. Please do not send card details, passwords or one-time PINs by email or WhatsApp.
How We Use Your Information
We may use your personal information to:
- Process your orders, payments and refunds
- Send ready-to-collect messages through WhatsApp
- Respond to enquiries and customer service requests
- Arrange collections and returns
- Manage your account, where applicable
- Improve our website and customer experience
- Prevent fraud and protect our website
- Keep required business and accounting records
- Send marketing communications where permitted by law We need certain details to complete your order. If you do not provide them, we may be unable to process it or arrange collection. Marketing is optional and is separate from buying from us.
We use information where needed to fulfil your order, meet legal requirements, protect reasonable business interests or where you have given consent, as applicable.
Sharing Your Information
We only share personal information where reasonably necessary to operate our business or fulfil your order. This may include:
- Our bank and other services needed to process payments or refunds
- Website, ecommerce and hosting providers
- WhatsApp and other communication services
- Marketing or analytics providers, where used and legally permitted
- Professional advisers where required
- Authorities where disclosure is legally required
Service providers working on our behalf must protect the information and use it only for the agreed purposes. Some services, including WhatsApp, also handle information under their own privacy policies. We do not sell customer contact lists.
WhatsApp Communications
We use WhatsApp to answer enquiries and tell you when your order is ready to collect. Please provide a correct contact number. If you cannot use WhatsApp, contact us to agree another way to communicate.
Cookies and Website Analytics
Cookies are small files that a website places on your device. Our website may use cookies and similar technologies to keep the shop working, remember your cart and help keep checkout secure.
You can manage or disable cookies through your browser settings, although some website functions may not work correctly if certain cookies are disabled.
If optional analytics or advertising tools are used, we will explain what they do and ask for consent where required.
[TO COMPLETE BEFORE PUBLICATION: confirm the cookies and tracking tools actually used, their purposes and retention periods, and add the cookie settings link if available.]
Marketing Communications
Where permitted by law, we may send information about products, promotions and offers. This includes where you have agreed to receive marketing or where the law allows us to contact existing customers.
You can unsubscribe from marketing emails using the link provided, or ask us to stop marketing by email or WhatsApp. We will still send messages needed to manage an existing order.
How We Protect Your Information
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No internet-based system can be guaranteed to be completely secure.
If a security breach affects personal information, we will follow the notification requirements that apply under the law.
How Long We Keep Your Information
We keep personal information only for as long as reasonably needed to fulfil orders, maintain business and accounting records, resolve disputes and meet legal requirements. When it is no longer needed, we securely delete it or remove the details that identify you.
Your Rights
Subject to applicable law, you may ask us to:
- Confirm whether we hold personal information about you
- Give you access to your personal information
- Correct inaccurate or incomplete information
- Delete information where legally permitted
- Stop or object to certain uses of your information
- Stop sending you direct marketing
Where we rely on your consent, you may withdraw it. This does not change whether our earlier use of the information was lawful.
Please contact us using the details below to make a request. We may ask for reasonable proof of identity to protect your information.
Third Party Websites
Our website may contain links to websites or services operated by other companies. These have their own privacy policies, which we recommend reading separately.
International Processing
Some technology, communication or payment services may process or store information outside South Africa. Where information is transferred internationally, we will apply the safeguards required by POPIA.
Children’s Personal Information
Our website and products are not specifically directed at children. We do not knowingly collect children’s personal information without the appropriate consent or lawful authority where required.
Changes to This Policy
We may update this policy to reflect changes to our business, website or legal requirements. The latest version will be available on our website with its update date.
Contact Us
If you have questions about this policy or want to make a privacy request, please contact us:
The Ceiling Co (Pty) Ltd Building C, 1008 Katrol Avenue, Robertville Ext. 10, Roodepoort, 1709 Email: howzit@ceilingco.co.za WhatsApp: 063 629 6879
If you believe your personal information has been used unlawfully, you may complain to the Information Regulator of South Africa. Visit inforegulator.org.za or email popiacomplaints@inforegulator.org.za.
Nothing in this policy limits your rights under POPIA or other applicable South African law.