Collection Policy
At The Ceiling Co., you can request a quote online, pay by EFT once we confirm your quote, then collect your products from our Robertville premises. Collection from our Robertville premises is free of charge. Delivery within Gauteng can be arranged at an additional cost, which we quote before you pay. We do not deliver outside Gauteng.
1. Collection Address
The Ceiling Co. Building C, 1008 Katrol Avenue Robertville Ext. 10, Roodepoort, 1709
2. Collection Hours
Monday to Friday, 08:00–16:30. We are closed on weekends and South African public holidays.
3. Preparing Your Order
Orders are prepared within two working hours after payment is confirmed. Only time during our collection hours counts towards preparation.
For example, if payment is confirmed at 15:30 on a Friday, the two working hours end at 09:00 on Monday, provided Monday is not a public holiday.
If an item is unavailable or there is a delay, our team will contact you to explain the options.
4. Ready to Collect
We will send a WhatsApp message to the number provided with your order when it is ready. Please wait for this message before travelling to collect.
Your order receipt or payment confirmation does not mean your order is ready. Please provide a correct contact number and let us know if you cannot receive WhatsApp messages.
5. Collecting Your Products
Bring your order number or order confirmation. If someone else will collect for you, please tell us their name beforehand and give them the order details. We may check that they have your permission before handing over the goods.
Arrange a vehicle suitable for the length of your products. Secure and support long panels properly, protect them from damage and follow any handling instructions provided.
6. Checking Your Order
Please check the products, quantities, lengths, finishes and visible condition with our team before leaving. Tell us about any damage or missing items so we can help.
If you discover a problem later, contact us as soon as possible. Checking or signing for your order does not take away your legal consumer rights. Returns are explained in our Returns and Refunds Policy.
7. Contact Us
If you cannot collect as planned, please contact us to arrange another suitable time.
Email: howzit@ceilingco.co.za WhatsApp: 063 629 6879